7 Important Questions to Ask Your Carpet Cleaner



Hi, this is Nick Cordeiro, owner of Fiber Clean Carpet Cleaning Service.

No matter what the service need, carpet cleaning and otherwise, there are questions you should be asking potential service providers.  Here, I’m providing you with 8 questions that I believe are essential  to ask before making your final selection.

Better yet, I’ve given you my personal answer to each of the questions which then gives you one more way to decide if Fiber Clean is the right carpet cleaning company for your home or business.

Professional Qualifications:  Nick Cordeiro, Owner of Fiber Clean Carpet Cleaning Service

  • Past member of the board of directors of the New England Institute of Restoration and Cleaning
  • Certified by the IICRC in the areas of: Carpet Cleaning, Upholstery & Textile Cleaning, as well as Water Damage Restoration, Odor Control, and Marble, Stone, Tile and Grout Cleaning
  • In the carpet cleaning business for over 21 years

Question #1: Should I wait as long as possible before having my carpets cleaned to save money?

No. Dirt is an abrasive-like sand paper. Every time you step on your carpet, you grind dirt into your carpet fibers. This cuts the fibers causing them to wear out faster. A dirty carpet will not last nearly as long as a carpet cleaned regularly. While regular vacuuming is extremely important, it is simply not enough. So, the longer you wait to have your carpets cleaned, the more damage you do to your carpet and the faster it wears out. And you know how expensive it is to replace carpet.

Question #2:  Are there any other reasons to have my carpets cleaned other than getting the dirt out?

Yes. As you probably know outdoor air contains pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust, and hundreds of other chemicals. When your family enters your home, you draw those pollens, bacteria, and chemicals into your home as well as carrying them in on your clothing and shoes. Not surprisingly, all those contaminants wind up you guessed it in your carpet.

You also have interior sources of pollution. Cooking oils, heating system soot, millions of dust mites, their carcasses, and feces are just piling up in your carpeting.

Tobacco smoke contains 4000 different chemicals 43 of which cause cancer. Even when you don’t smoke, those chemicals get on your shoes and get tracked onto your carpet. If you’re sensitive to cigarette smoke, you may find you’ll breathe easier after you hire the right company to remove those harmful chemicals of your carpet.

Many of our customers who have allergies, asthma, emphysema, and other breathing problems have noticed a dramatic improvement in their breathing after a thorough carpet cleaning.

Question #3:  Are all carpet cleaning methods the same?

No. You can choose from two primary methods: Dry cleaning or hot water extraction.

Shaw industries, the world’s largest carpet manufacturer, recommends hot water extraction which  forces a hot water cleaning solution under high pressure into the carpet and then sucks it back out. This method is also referred to as steam cleaning though steam is not used.

As a consumer, you can choose from two types: portable extraction which is done with a small machine or truck mount extraction which means the large cleaning machine is mounted inside a truck or van.

Not surprisingly, most truck mounted units clean much better because the water is heated to a much higher temperature and shoots the cleaning solution into the carpet at a much higher pressure. That, in turn, breaks up the dirt, oils, bacteria and pollens. Then a very powerful suction draws the dirt out of the carpet. At Fiber Clean, we also pre-treat your carpet with powerful traffic lane cleaners prior to the basic cleaning. Doing so will suspend the ground in soils so your carpet comes out much cleaner after the normal cleaning process.

Question #4:  Does having the right equipment make all carpet cleaners pretty much the same?

Not true. Many companies own hot water extraction equipment but hire ill-trained employees who don’t know how to use them properly. You probably know someone who’s bought the latest computer but didn’t know how to use it for a year or more. The same is true with carpet cleaning.

The best carpet cleaning companies are those that have been certified by the Institute of Inspection, Cleaning and Restoration Certification known as the IICRC. A carpet cleaning company can not buy this certification. The carpet cleaner must earn this certification through study, experience, and the successful completion of formal written examinations. Cleaners who are certified by the IICRC have, in effect, earned degrees in carpet, upholstery, or other fields of cleaning and restoration services. Certified technicians are thoroughly trained in proper cleaning procedures and spot removal techniques. If the technician is not properly trained, your carpets won’t get properly cleaned.

Question #5:   Should I hire the company that offers the lowest price?

Maybe, but not always. Here are two important points to consider.

Make sure you know exactly what’s included in the price quote.  A thorough hot water extraction cleaning with pre-treatment, for example, is going to cost more than hiring someone who uses a small shampooer on your carpets.

Next, be wary of any super low advertised specials. If they sound too good to be true, they usually are. So before you buy, be sure you know exactly what the offer includes and, just as important, what it doesn’t include.

Question #6:  Should I expect or insist on an exact price quote over the phone?

Not if you want what’s best for your carpets and other fabrics.  Before Fiber Clean gives a quote, we come to your home or place of business as no two jobs are ever the same.  There are different kinds of factors, different degrees of soiling, actual square footage, and other factors that can only be determined with a first-hand inspection.  The good news is that when you get a quote following our in-person visit, you’ll know exactly what it covers….plus, it’s a price we guarantee.

Next I’d like to offer these 4 recommendations if you’re thinking of having your carpets cleaned:

Recommendation #1: Make a commitment to yourself to get your carpets cleaned. The longer they remain dirty the sooner they will wear out. Plus it’s longer you will have to breathe in all the pollens, fungus, chemicals, and dust mites that live in your carpet.

Recommendation #2:  List your objectives. Do you want only most of the dirt removed, something you could do with a rented machine. Or do you want the bacteria, fungus, dust mites, and chemicals removed which will require a hot water truck mounted cleaner like I use. Do you want to work with an honest reputable company- or are you willing to risk working with a company that offers the lowest price- knowing that they might not stand behind their work tomorrow when your carpet should be dry and the quality of the workmanship becomes apparent.

Recommendation #3:  Ask Questions!! The way you learn about a company is to ask specific questions and the listen carefully to the answers. Here are the questions I suggest you ask:

  1. What method of carpet cleaning do you recommend (You now know they are not all alike)?
  2. What type of equipment do you use to clean carpet?
  3. What does your equipment remove from my carpet?
  4. Does your company pre-treat the entire carpet with Traffic Lane Cleaners prior to the basic cleaning service?
  5. How often should I get my carpets cleaned?
  6. What training has the technician that will come to my home had?

Recommendation #4: Once your satisfied you’re working with an honest, competent professional, invite him to your home and ask for a specific quotation in writing. A written quotation gives you the assurance that you know exactly what your job will cost- no surprises. If they won’t do this don’t hire them.

By following these four recommendations, you will gain all the information you need to make an informed, intelligent decision. If you want a quick cheap carpet cleaning job, many companies in the phone book can help you. Or you can rent a shampooer and do it yourself.

But if you want your carpet to completely and thoroughly cleaned – removing all the pollens, bacteria, dust mites, chemicals, and tobacco products- then I invite you to call me.

I’d be happy to answer your questions, provide you with a cost estimate over the phone, or come to your home and give you a free written quotation without obligation or sales pressure of any kind. To reach me call my company Fiber Clean Carpet Cleaning at 860-582-4770 and ask to speak with Nick Cordeiro

Or if you prefer, click the contact us link on our homepage.

Here’s one last point, I know that many consumers are skeptical about carpet cleaning companies. Before I got into this business I was skeptical too. So, in addition to dedicating my business to consumer education, I do one more thing as well.

I guarantee my work. That’s right I fully guarantee every carpet and upholstery cleaning job we do! If you’re not happy with our work, we’ll re-clean it for free. And if you’re still not pleased you pay nothing. Not one cent!

What could be more fair?

As a matter of fact, add this bonus question to your list:

Question #7: Do you offer a 100% MONEY-BACK GUARANTEE?

Not many companies do and it’s important you have this information before you make your decision!

Thank you very much for your interest. I hope you found this consumer message helpful. If you have any questions or comments, or if you’d like to schedule a free in home quotation or an appointment, please contact my office at (860)582-4770 or toll free at (888)721-7123 or feel free to use the contact us button on the home page.

On behalf of Fiber Clean Carpet Cleaning, thank you for your kind interest.

Nick Cordeiro



Call us: 1-888-721-7123 | Click here to Schedule Service